How to check orders

Find details about your orders & shipments

Important: If you checked out as a guest and need a VAT invoice, contact Google Store support here.

To find details about your shipments, sign in to your Google Account and open your Google Store order. If you checked out as a guest, use your order number.

1. Open the order confirmation or shipment confirmation email from the Google Store.
2. Find your order number.
3. Find orders you placed:
   • While signed in:
     1. Go to your Google Store Order history.
     2. Choose the order you want to review.

     Tip: You can also find the appointment date and time of your Nest installation orders on the Order history page.

   • As a guest while not signed in:
     1. Go to store.google.com/authentication.
     2. Enter the email address you used to place the order and the order number from your confirmation email.
     3. Select Find order.
     4. Choose the order you want to review.

Note: If you placed an order as a guest and your order failed due to a payment issue, your order will be canceled and you'll need to make another purchase.